Introduction
Calusa Myers Plumbing ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal information of every customer, visitor, and contact who interacts with our business. This Privacy Policy explains how Calusa Myers Plumbing collects, uses, stores, shares, and protects your personal information when you visit our website at emergencyplumbingfortmyers.com, contact us by phone at +1 (239) 525-4600, email us at calusamyersplumbing@gmail.com, or engage with us through any of our social media platforms or digital channels.
Calusa Myers Plumbing is a licensed plumbing contractor located at 5621 Division Dr, Fort Myers, Florida 33905, serving residential and commercial plumbing customers throughout Fort Myers, Lee County, and Southwest Florida since 1995. We take your privacy seriously and operate in full compliance with applicable federal and Florida state privacy laws, including the Florida Information Protection Act (FIPA) and applicable provisions of the Federal Trade Commission Act (FTC Act).
By accessing our website, submitting a service request form, calling our office, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any portion of this policy, please discontinue use of our website and services immediately.
Calusa Myers Plumbing does not sell, rent, or trade your personal information to third parties. Read our full policy below or contact us with any questions.
1. Information We Collect
Calusa Myers Plumbing collects personal information necessary to provide professional plumbing services, respond to service inquiries, schedule appointments, process transactions, and maintain ongoing customer relationships. We collect information in the following ways:
1.1 Information You Provide Directly
When you contact Calusa Myers Plumbing through our website, phone, email, or in-person interaction, you may provide us with the following categories of personal information:
Contact & Identity Information
- Full name
- Home or business address (including street address, city, state, and ZIP code)
- Phone number(s)
- Email address(es)
Service Request Information
- Description of plumbing problem, service need, or project scope
- Property type (residential or commercial)
- Property address if different from billing address
- Preferred appointment date and time
- Urgency level (standard or emergency)
Billing & Payment Information
- Credit or debit card information (processed through secure third-party payment processors — we do not store full card numbers)
- Billing address
- Payment method preference
- Transaction history
Communication Records
- Records of emails, phone calls, text messages, or form submissions exchanged with our team
- Service feedback, reviews, or testimonials you voluntarily submit
1.2 Information Collected Automatically
When you visit emergencyplumbingfortmyers.com, our website and third-party analytics tools may automatically collect certain technical information about your device and browsing activity, including:
Device & Technical Information
- IP address
- Browser type and version
- Operating system and device type
- Screen resolution
- Language preferences
Usage & Behavioral Data
- Pages visited on our website
- Time and date of your visit
- Duration spent on each page
- Links clicked within our website
- Referring website or search engine URL
- Search terms used to find our website
Location Data
- General geographic location derived from your IP address (city and region level — not precise GPS coordinates)
This information is collected through cookies, web beacons, pixel tags, and standard server log files. See Section 6 (Cookies & Tracking Technologies) for full details.
1.3 Information from Third-Party Sources
We may receive information about you from third-party sources, including:
- Online review platforms such as Google Business Profile, Yelp, Angi (Angie's List), HomeAdvisor, and the Better Business Bureau — if you submit a review or inquiry through these platforms
- Social media platforms including Facebook, Instagram, YouTube, TikTok, Pinterest, Twitter/X, and Quora — if you interact with our business pages or send us a message
- Referral partners or lead generation services that connect customers with plumbing contractors in the Fort Myers, FL area
- Advertising partners who provide anonymized demographic or interest-based data to help us reach relevant audiences
2. How We Use Your Information
Calusa Myers Plumbing uses the personal information we collect for the following lawful business purposes:
2.1 Service Delivery & Operations
- Responding to emergency and non-emergency plumbing service requests submitted through our website, phone, or email
- Scheduling and dispatching our 50-person team of licensed plumbing professionals to your Fort Myers, FL property or surrounding service area
- Completing requested plumbing services across our full range of residential and commercial offerings — including drain cleaning, slab leak detection, water heater repair, sewer line replacement, hydro jetting, pipe repiping, and all other services listed at our services page
- Processing payments and issuing invoices or receipts for completed work
- Coordinating follow-up visits, warranty service, or callbacks if additional work is required
2.2 Customer Communication
- Confirming service appointments via phone, email, or text message
- Sending appointment reminders and technician dispatch notifications
- Providing estimates, project updates, and completion summaries
- Responding to questions, complaints, or warranty inquiries
- Sending service satisfaction surveys following completed jobs
2.3 Marketing & Promotions
Informing you of current special offers, including our:
- Sending promotional emails or direct mail materials (only where you have provided consent or where permitted by applicable law)
- Retargeting website visitors through digital advertising platforms such as Google Ads and Meta (Facebook/Instagram) Ads
You may opt out of marketing communications at any time. See Section 9 (Your Privacy Rights & Choices) for full opt-out instructions.
2.4 Legal Compliance & Safety
- Complying with applicable federal, Florida state, and Lee County legal requirements
- Maintaining records required for licensing, insurance, and permit compliance in accordance with our:
- Certified Plumbing Contractor (CPC) license
- Registered Plumbing Contractor (RPC) license
- General Liability, Workers' Compensation, Commercial Auto, Inland Marine, and Commercial Property Insurance policies
- Investigating and responding to fraud, safety concerns, or potential violations of our Terms & Conditions
- Enforcing our legal rights in disputes or litigation
2.5 Business Improvement
- Analyzing website traffic and user behavior through Google Analytics and similar tools to improve our website content, service pages, and user experience
- Evaluating the performance of our service area pages covering Fort Myers neighborhoods and surrounding cities including Cape Coral, Bonita Springs, Estero, Lehigh Acres, Sanibel, and all other locations listed at our service areas page
- Training staff and improving service quality based on customer feedback
3. How We Share Your Information
Calusa Myers Plumbing does not sell, rent, or trade your personal information to third parties for their independent marketing use. We share your information only in the following limited circumstances:
3.1 Service Providers & Vendors
We share necessary information with trusted third-party vendors who assist us in operating our business, including:
| Vendor Type | Purpose | Examples |
|---|---|---|
| Payment Processors | Securely process credit/debit card transactions | Stripe, Square |
| Scheduling Software | Manage appointment booking and dispatch | ServiceTitan, Housecall Pro |
| Email Marketing Platforms | Send service confirmations and promotional emails | Mailchimp, Constant Contact |
| Analytics Providers | Track website traffic and performance | Google Analytics, Google Search Console |
| Advertising Platforms | Deliver targeted ads to relevant audiences | Google Ads, Meta Ads |
| Review Management | Monitor and respond to customer reviews | Google Business Profile, Birdeye |
| Cloud Storage | Securely store business records and customer files | Google Workspace |
All service providers are contractually required to use your information only for the purposes we authorize, to maintain appropriate security standards, and to comply with applicable privacy laws.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law or in good-faith belief that such disclosure is necessary to:
- Comply with a legal obligation, court order, or government request
- Protect and defend the legal rights or property of Calusa Myers Plumbing
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of our customers, team members, or the public
- Protect against legal liability
3.3 Business Transfers
In the event that Calusa Myers Plumbing undergoes a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on our website at emergencyplumbingfortmyers.com prior to your information becoming subject to a different privacy policy.
3.4 With Your Consent
We may share your information with third parties not described above when we have obtained your explicit consent to do so — for example, if you agree to be featured as a customer testimonial or case study on our website or social media platforms.
4. Data Retention
Calusa Myers Plumbing retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention guidelines include:
| Data Type | Retention Period |
|---|---|
| Customer service records | 7 years (Florida contractor compliance) |
| Payment & billing records | 7 years (IRS and tax compliance) |
| Email communications | 3 years |
| Website analytics data | 26 months (Google Analytics default) |
| Marketing consent records | Duration of business relationship + 3 years |
| Job photos or inspection reports | 5 years |
When personal information is no longer required, we dispose of it securely through deletion, anonymization, or physical destruction of records, as appropriate.
5. Data Security
Calusa Myers Plumbing implements reasonable and appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
SSL/TLS Encryption
All data transmitted through emergencyplumbingfortmyers.com is encrypted using industry-standard SSL/TLS technology
Secure Payment Processing
Payment card data is processed exclusively through PCI-DSS compliant third-party payment processors. We do not store full card numbers on our systems
Access Controls
Access to customer records is restricted to authorized Calusa Myers Plumbing personnel who require the information to perform their job responsibilities
Staff Training
Our team receives ongoing training on data privacy best practices and company security policies
Vendor Vetting
Third-party vendors are evaluated for security compliance before being granted access to any customer data
No method of electronic transmission or storage is 100% secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at calusamyersplumbing@gmail.com or +1 (239) 525-4600.
6. Cookies & Tracking Technologies
Our website at emergencyplumbingfortmyers.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Examples |
|---|---|---|
| Essential Cookies | Required for basic website functionality — cannot be disabled | Session cookies, security tokens |
| Analytics Cookies | Track visitor behavior to help us improve our website | Google Analytics cookies |
| Marketing Cookies | Enable targeted advertising based on your browsing behavior | Google Ads, Meta Pixel |
| Preference Cookies | Remember your settings and preferences for future visits | Language, form data |
6.2 Third-Party Cookies
Third-party services integrated with our website — including Google Analytics, Google Ads, and Meta (Facebook) Pixel — may set their own cookies on your device. These third parties have their own privacy policies governing their use of that data. We encourage you to review:
- Google Privacy Policy: https://policies.google.com/privacy
- Meta Privacy Policy: https://www.facebook.com/policy.php
6.3 Managing Cookies
You may control cookie settings through your browser preferences. Most browsers allow you to:
- View currently stored cookies
- Delete cookies individually or in bulk
- Block cookies from specific or all websites
- Receive a notification before a cookie is stored
Please note that disabling certain cookies may affect the functionality of our website and your ability to submit service request forms or access certain features.
7. Third-Party Links & Social Media
Our website contains links to third-party websites and our official social media profiles, including:
Calusa Myers Plumbing is not responsible for the privacy practices of any third-party website or social media platform. When you leave our website or interact with our social media profiles, you are subject to the privacy policies of those respective platforms. We encourage you to review the privacy policies of any third-party site you visit.
8. Children's Privacy
Calusa Myers Plumbing's website and services are intended exclusively for adults aged 18 years and older. We do not knowingly collect, solicit, or retain personal information from individuals under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).
If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at:
Email: calusamyersplumbing@gmail.com
Phone: +1 (239) 525-4600
Mail: 5621 Division Dr, Fort Myers, FL 33905
9. Your Privacy Rights & Choices
Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. Calusa Myers Plumbing respects and honors these rights to the fullest extent required by law.
9.1 Florida Residents
Florida residents are protected under the Florida Information Protection Act (FIPA), which requires businesses to take reasonable measures to protect personal information and to notify affected individuals in the event of a data breach. If a security breach occurs that compromises your personal information, we will notify you in accordance with FIPA requirements.
9.2 General Privacy Rights
Regardless of your location, you have the right to:
Access
Request a copy of the personal information we hold about you
Correction
Request that we correct inaccurate or incomplete personal information
Deletion
Request that we delete your personal information, subject to our legal retention obligations
Opt-Out of Marketing
Unsubscribe from promotional emails at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Emailing calusamyersplumbing@gmail.com with the subject line "Unsubscribe"
- Calling +1 (239) 525-4600
Opt-Out of Data Sale
We do not sell your personal information. No opt-out action is required.
Data Portability
Request that we provide your personal data in a structured, commonly used, and machine-readable format
9.3 How to Submit a Privacy Request
To exercise any of the rights described above, please contact us by:
Email: calusamyersplumbing@gmail.com
Phone: +1 (239) 525-4600
Mail: Calusa Myers Plumbing, 5621 Division Dr, Fort Myers, FL 33905
We will respond to all verified privacy requests within 30 days of receipt. We may require you to verify your identity before processing your request to protect your information from unauthorized disclosure.
10. Do Not Track (DNT) Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website at emergencyplumbingfortmyers.com does not currently alter its data collection practices in response to DNT signals. We will continue to monitor developments in this area and update our practices as standards emerge.
11. Changes to This Privacy Policy
Calusa Myers Plumbing reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or the services we offer. When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website homepage at emergencyplumbingfortmyers.com
- Where required by law, notify affected customers directly by email
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us — Privacy Questions & Concerns
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Calusa Myers Plumbing handles your personal information, please do not hesitate to contact us directly:
Calusa Myers Plumbing
Fort Myers, Florida 33905
Lee County, Southwest Florida
This Privacy Policy was prepared for Calusa Myers Plumbing and applies exclusively to information collected through our website, phone communications, and direct service interactions. It does not apply to third-party websites, platforms, or services linked from our website.